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Turn Delivered Orders Into Repeat Revenue With Upselling & Cross-Selling

Run post-purchase cross-sell & upsell journeys on WhatsApp, SMS, and email to drive faster repeat purchases.

Start Sending Emails Get a Call Back

4x

More Conversions

89%

Average delivery rate

3x

ROI Achieved

Drive Repeat Purchases with Post-Purchase Upselling and Cross-Selling

Post-delivery feedback & upsell flow

Capture customer feedback right after delivery and unlock personalised discount-based upsell offers to drive the next purchase.

Automated and custom journeys

Run fully automated preset post-purchase journeys or build custom upselling flows for different customer segments.

Ready-to-use customizable templates

Launch faster using our pre-built templates or create your own designs with the email template builder.

Campaign analytics & engagement tracking

Track delivery and engagement metrics to continuously optimise your email performance.

Built for High-Performance Campaigns

Feedback with next-purchase discount

Send post-delivery feedback messages that include a discount for the customer’s next order, so feedback collection also drives repeat purchases.

Personalised upsell & cross-sell messages

Send personalised cross-sell & upsell messages using dynamic offers and custom templates to promote relevant products and upgrades.

Scheduled upselling and cross-selling campaigns

Run scheduled campaign messages on WhatsApp, SMS and email to push offers, launches and bundles to existing customers.

Frequently asked questions

1. Can I run bulk promotional and marketing campaigns with Convertway?

Yes. You can send high-volume email marketing campaigns for promotions, product launches, newsletters, and announcements using saved templates.

2. Does Convertway support automated email flows?

Yes. You can run automated lifecycle flows such as abandoned carts, COD and address confirmation, COD to prepaid, welcome journeys, win-back, feedback, upsell, and scratch-card campaigns.

3. Do I need to verify my domain before sending emails?

Yes. DNS authentication and domain or subdomain verification are mandatory before sending marketing emails.

4. Can I personalise emails at scale?

Yes. Templates support dynamic variables that are mapped before sending to personalize content for every recipient.

5. How do I ensure my emails land in the inbox and not spam?

Convertway provides domain authentication and a structured warm-up approach to help improve inbox placement and long-term deliverability.

Turn Email Marketing into a Scalable Revenue Engine

Combine powerful segmentation, automation and analytics to turn your email list into a revenue engine.

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Easily Integrate the Tools You Already Use

Works seamlessly with your store, CRM, and marketing tools like Shopify and more, so your customer data and communication are always in sync.
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Frequently Asked Questions

Still have doubts? Here's everything we think you should know.
Why is SMS marketing important for my ecommerce business?
SMS marketing offers unmatched reach and deliverability. Unlike email, SMS messages are opened within minutes and don’t end up in spam folders. This makes it ideal for time-sensitive offers, transactional alerts, and customer engagement.
What’s the difference between promotional SMS and transactional SMS?
Promotional SMS: Used for marketing offers, discounts, or new product launches, typically sent during specific hours. Transactional SMS: Sent for critical updates like OTPs, order confirmations, or alerts, delivered instantly, 24/7.
How do SMS automation flows help?
SMS automation flows allow you to send messages based on triggers, such as abandoned carts, order updates, or customer birthdays. This ensures timely, personalized communication without manual intervention.
Can I integrate SMS marketing with my CRM or ecommerce platform?
Yes. Our SMS marketing tool integrates seamlessly with Shopify, WooCommerce, Magento, Zoho CRM, and other platforms so that you can manage contacts, trigger messages, and track results in one place.
What is SMS deliverability and how do you ensure high deliverability % and reach?
SMS deliverability refers to the percentage of messages that actually reach recipients’ phones. We use direct telecom routes, DLT-compliant sender IDs, and real-time monitoring to ensure your messages bypass spam filters and reach your audience instantly.
Is SMS marketing compliant with regulations in India?
Yes. We ensure all messages are sent via DLT-registered sender IDs and follow TRAI guidelines for timing, consent, and opt-out options — keeping your campaigns compliant.
How can I measure SMS campaign performance?
Our analytics dashboard shows delivery rates, open rates, click-through rates and conversion tracking so you can measure ROI and optimize future campaigns.
How quickly are SMS messages delivered?
Most SMS messages are delivered within seconds. Transactional messages like OTPs are prioritized for instant delivery, while promotional messages follow TRAI-approved time slots.
Convertway leverage billions of data points monthly, empowering businesses to build stronger customer relationships via SMS, WhatsApp, Email & AI Voice Bot.

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