Onboarding, Whatsapp Migration, and Account Setup Support
Discounts based on Volume Commitment
Frequently Asked Questions
Still have doubts? Here's everything we think you should know.
What kind of notifications I can send using The Convertway?
You can send all types of notification to your customers. For example Orderly Alerts, Shipping Alerts, Welcome series, Discount alerts, Product back in stock, New arrivals alert, Back in stock alerts etc.
Can I get WhatsApp Business account with Green tick?
You can apply for getting the Official WhatsApp Business Account using the following steps. Once your account is verified and approved Green tick is automatically applied. Its entirely at WhatsApp's discretion whether to approve the Green tick or not. Generally notable & reputed brands easily get the Green tick.
What all languages do you support sending SMS in?
We support sending SMS in all text-based languages, including English, French, Spanish, Chinese, Arabic, and more.
Can I respond to customers via WhatsApp & SMS?
You can respond to a WhatsApp/SMS query only within 24-hours of receiving the query. After 24 hours, the conversation will get automatically expired.