Win back dormant customers and drive repeat purchases with automated re-engagement campaigns across multiple channels with Convertway
Automatically trigger re-engagement journeys when a customer has not purchased for a defined period. Send winback offers, and reminders that encourage them to return.
Send targeted campaigns to dormant customer segments to promote new launches, limited-time offers, and seasonal deals.
Capture post-delivery feedback and reward customers with a next-purchase discount, encouraging them to return and place another order.
Send scratch card reward campaigns through WhatsApp or SMS to surprise customers with instant offers and motivate them to revisit your store.
Personalise re-engagement messages using customer names and dynamic discount offers to increase response and conversion.
Run automated winback journeys triggered by inactivity windows or send broadcast campaigns to engage dormant customers.
Collect post-delivery feedback and automatically reward customers with a discount for their next purchase, encouraging repeat orders.
Schedule targeted re-engagement campaigns to reach inactive customers with timely offers, launches, and promotions.
Customer re-engagement is the process of reaching out to customers who have stopped interacting with your brand or have not made a purchase for a while. Brands run re-engagement campaigns to bring back dormant customers using targeted messages, rewards, or limited-time offers across channels like WhatsApp, SMS, and email.
Re-engaging existing customers is often more cost-effective than acquiring new ones. Customer re-engagement campaigns help brands recover lost revenue, improve repeat purchase rates, and maximise the value of their existing customer base.
Re-engagement campaigns work by reminding customers about your brand and giving them a reason to return. This can include winback discounts, scratch card rewards, feedback incentives, or promotional campaigns that encourage dormant customers to revisit your store and place another order.
Yes. You can set inactivity windows such as 30, 60, or 90 days and automatically trigger winback reminders when a customer has not purchased during that time. These automated journeys help brands consistently re-engage dormant customers without manual effort.
Yes. Post-delivery feedback messages can include incentives such as a next-purchase discount. This not only captures valuable customer feedback but also motivates customers to return and make another purchase.
Bring inactive customers back with targeted campaigns, winback journeys and personalised offers with Convertway.
.webp)
