High-Converting Introduction Messages on WhatsApp (With 10 Ready-to-Copy Examples)

In any situation, first impressions count, especially when you’re reaching out to customers for the first time. With competition growing across industries, brands are constantly looking for better ways to start conversations on WhatsApp.

From the initial text, a well-written introduction message on WhatsApp makes your brand seem trustworthy, confident, and straightforward. But many brands either give too much information or send ambiguous signals that add no useful value.

To make it easier, this blog covers why WhatsApp business introductions are important, actionable writing tips, and 12+ proven introduction message examples you can copy and use for your brand.

So, let’s read on!

Why the First WhatsApp Introduction Message Shapes Brand Perception? 

WhatsApp has a clear edge over other communication channels, with 2.9 billion users worldwide, far higher than traditional messaging platforms that often struggle to engage customers.

Beyond reach and visibility, an introduction msg on WhatsApp is more than just a greeting. It plays a key role in shaping how customers perceive your brand and how they choose to engage with it. Some of the key benefits include:

• Improved lead conversion rates, as you already know who you’re reaching and what they’re actively looking for.

• Higher customer engagement by delivering communication that is relevant and meaningful to the customer.

• Stronger customer relationships are built by staying available and consistent, which helps build long-term brand loyalty.

• A human touch in conversations, making interactions feel personal and natural rather than like an automated bot response.

Simple Tips to Write an Introduction Message on WhatsApp That Works

WhatsApp messages have immense value and can help your brand connect with customers and drive sales. If you’re wondering how to introduce yourself to a customer the right way, here are a few simple tips to craft an effective introduction message on WhatsApp:

1. Know your audience well: Before writing any message, clearly define your target audience. This helps ensure your introduction aligns with customer intent and encourages them to engage or click.
   
   
2. Keep the message clear and concise: A good WhatsApp introduction message should have a clear direction and a purpose. Keep it short, easy to understand, and focused only on information that motivates the customer to take action.
   
   
3. Add a human touch to your message: Use friendly, conversational language while crafting your message or template. This makes the interaction feel personal and prevents your message from sounding like an automated bot response.
   
   
4. Clearly state the purpose of your message: Let customers know why you’re reaching out within the first line. Whether it’s an order update, an offer, or support, clarity helps build trust and avoids confusion.

10 Ready-to-Use Templates for Your WhatsApp Introduction Message

Once your introduction message in WhatsApp is set, the next step is to grab attention and encourage customers to click and engage. To make it easier, here are 10 ready-to-use templates to help you create an effective intro.

1. Onboarding New Customers

These messages help you welcome new customers and start the relationship on a positive note. Personalization is key to making customers feel appreciated from the very first message.

Template:
Hi Kritika 👋

Welcome to {Brand Name}!

We’re excited to have you with us. Enjoy 20% off on your first purchase and redeem your 100 reward points here: {Link}

If you need any help, just reply to this message - we’re happy to assist!

2. Festival and Special Offers

Festivals like Diwali, Holi, Raksha Bandhan, and other special occasions often drive high customer interest and sales. During these moments, brands need to stand out with timely and festive communication. These messages help celebrate the occasion, create excitement, and encourage customers to engage with your offers.

Template:
Hi Kritika 🌸

Celebrate Holi in style!
Get 35% off on a white Anarkali with code HOLI35.

Tap to shop before the offer ends: {Link}

3. Customer support 

When customers need help, the goal is to acknowledge their concern, reassure them, and guide them clearly toward a solution.

Template:

Hi Riya 👋

Thanks for reaching out to {Brand Name}.

We’re sorry you’re facing an issue, and we’re here to help.

Please share your order ID or a brief description of the problem, and our support team will look into it right away.

We’ll keep you updated until it’s resolved. 

4. Order Confirmation

Order confirmation messages help reassure customers that their purchase was successful and set clear expectations for what comes next.

Template: 

Hi Priya 👋

Thank you for shopping with {Brand Name}!

Your order #{Order ID} has been successfully placed.

Estimated delivery: {Delivery Date}

You can track your order anytime here: {Tracking Link}
We’ll keep you updated at every step.

If you need any help, just reply to this message 😊

5. Business Update

Business update messages keep customers informed about important changes while maintaining transparency and trust.

Template:

Hi Suman 👋

We have an important update from {Brand Name}.

We’ve made a few changes to improve your experience, including {brief update – e.g., faster deliveries / extended support hours / new payment options}.

You can learn more here: {Link}

If you have any questions, feel free to reply. We’re happy to help.

6. Launching Something New

Launch messages are used to create excitement, spark curiosity, and invite customers to explore what’s new.

Template: 

Hi Nehal 👀

Still figuring out how to slay your bachelor party?

Too late to overthink, we’ve just launched our new party-ready collection at {Brand Name} 🔥

Bold styles, statement fits, and everything you need to turn heads.

Explore before everyone else does 👉 {Link}

Trust us, this one won’t stay in stock for long.

7. Feedback Request

Feedback messages help you understand customer experience while making customers feel heard and valued.

Template:

Hi Asmita!

Just checking in 😊

How was the black T-shirt you received? Fit, fabric, everything okay?

Share your thoughts here: {Link}

8. Abandoned Cart Recovery

Abandoned carts are common, but a timely reminder can turn hesitation into action. These messages reconnect customers with their chosen products and encourage them to finish checkout.‍

Template: 

Hi Kritika,

Looks like the brown laptop bag didn’t make it to checkout.

Here’s a little nudge - 40% off, valid for 30 minutes only.

Complete your purchase here: {Cart Link}

9. Re-Engaging Cold Leads

Re-engagement messages are used to reconnect with leads or customers who haven’t interacted with your brand in a while. The key is to remind them of your value without sounding pushy.

Template:
Hi Kritika 🎉

Upgrade your wardrobe! Buy 2 pairs of jeans and get one free with code JEANSBUNDLE.

Offer valid for 48 hours only. Don’t miss out: {Link}

10. Sales and Special Offers

Sales and special-offer messages alert customers to discounts, limited-time deals, or exclusive promotions. These messages should create urgency, highlight value, and make it easy for customers to act.

Template:

Hi Kritika 👋

Exciting news! Our Black Friday Sale is live now at {Brand Name} 🎉

Enjoy up to 50% off on selected items for a limited time. Don’t miss out!

Shop now: {Link}

Create Effective Introduction Messages on WhatsApp with ConvertWay

By now, it’s clear that sending an introduction message on WhatsApp can create the buzz needed to turn cold leads into sales. ConvertWay bridges the gap between your brand and customers by offering speed, personalization, and ready-to-use templates all in one place.

With ConvertWay, here’s what you get:

• Personalization: Tailor every message based on customer behavior, preferences, and purchase history. Send messages that truly resonate with each individual.
  
  
• Ready-to-Use Templates: Access a wide range of pre-built templates for onboarding, offers, abandoned carts, feedback, and more. Just pick, customize, and send.

• Broadcasting: Reach hundreds or thousands of customers at once without losing the personal touch, perfect for new product launches, special offers, or festive campaigns.

• Automation: Schedule messages to go out at the right time to ensure timely engagement with your audience.

• Easy Integration with WhatsApp Business: Seamlessly connect ConvertWay with your WhatsApp Business account for smooth messaging and management.

Wrapping Up

Everything you need to create successful WhatsApp introduction messages has been covered in this blog, from how they affect your company to useful advice and ready-to-use samples. Now that you have these techniques, you can interact with customers in a sincere, kind, and helpful way that fosters loyalty.

You also learned how to enhance your business communications with ConvertWay. ConvertWay's automation, personalization, ready-to-use templates, and mass broadcasting ensure your introductory messages reach the right people in a timely, effective, and intelligent way, increasing the impact and conversion rate of every engagement.

Beyond simply saying hello, your introduction msg on WhatsApp can engage, convert, and expand your business if you use the right strategy and resources.

FAQs: 

1. How to set an introduction message on WhatsApp?

To set an introduction message on WhatsApp, go to your WhatsApp Business app, navigate to Settings → Business Tools → Greeting Message, and create a message that welcomes new customers. Make sure your message is personal, clear, and aligned with your brand voice to make a strong first impression.

2. What is a good introduction message?

A good introduction message in WhatsApp is concise, personalized, and value-driven. It should greet the customer, explain why you’re reaching out, and optionally provide an offer or useful information to encourage engagement.
For instance: "Hi Kritika 👋, welcome to {Brand Name}! Enjoy 20% off on your first purchase here: {Link}."

3. How to write an introduction message on WhatsApp?

To write an introduction message on WhatsApp, you should know your audience, keep the message short and clear, use friendly language to add a human touch, and highlight the next step or benefit for the customer.

4. How to write an intro message?

Writing an intro message on WhatsApp should include a polite greeting, an introduction to your brand or product, a key benefit or offer, and a clear call to action to encourage engagement.

5. How do I start a WhatsApp message?

You start a WhatsApp message by greeting the recipient by name, clearly stating the purpose, keeping the tone friendly and concise, and ensuring the message is relevant and actionable.

6. How does ConvertWay help to write an introduction message on WhatsApp?

ConvertWay helps you write WhatsApp introduction messages by providing ready-to-use templates, personalization based on customer behavior and preferences, broadcasting to reach many customers at once, automation for timely delivery, and easy integration with WhatsApp Business to make every message more effective and conversion-driven.