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Stop Letting WhatsApp
Be Just a Chat App

Turn every ping into a purchase, every reply into repeat business, all from the app your customers open first.

10mn

WhatsApp Messages Sent in a Month

85%+

Delivery Rate on WhatsApp

12.5X

ROI Generated from WhatsApp Campaigns

Your Entire eCommerce Funnel - Powered by WhatsApp

Engage

Send product launches, festive offers, and exclusive deals instantly with WhatsApp broadcast campaigns. Use rich media like images, videos, PDFs, and carousel messages to capture attention and drive clicks.

Convert

Share interactive WhatsApp product catalogs, payment links, and instant order confirmations in one click. Integrate payments so customers can buy without leaving the chat.

Retain

Automate reorders, upsells, and review requests with WhatsApp marketing automation flows. Use personalised, targeted messages to keep customers coming back.

Support

Offer real-time, human-like support with a WhatsApp chatbot or live agents. Automate FAQs, order tracking, and issue resolution, all while keeping the personal touch.

Built for High-Performance Campaigns

WhatsApp Broadcast Campaigns

Reach thousands instantly with media-rich marketing campaigns on WhatsApp, and maximize reach by up to 20% with WhatsApp Retry.

WhatsApp Chatbot

Automate conversations with ready-to-use chatbot flows for product recommendations, FAQs, returns and support. Build custom chat flows with our WhatsApp bot builder that match your brand tone and logic, no coding needed.

WhatsApp Catalog

​Showcase your product catalog inside WhatsApp and let customers check out instantly with integrated payment gateways.

Custom Automation Flows

Recover abandoned carts, trigger win-back offers, upsell post-purchase, or request reviews automatically. Build personalized automation flows with A/B testing to find what converts best.

WhatsApp Conversation Panel

Provide instant customer support with WhatsApp. View complete chat history, respond in real time, assign conversations to team members, and use pre-set replies for faster response times.

WhatsApp Widget

Add a WhatsApp chat widget to your website so visitors can start a conversation instantly, from mobile or desktop.

Frequently asked questions

1. Do I need a WhatsApp Business API to start WhatsApp marketing?

Yes. Convertway uses the official WhatsApp Business API for compliance, better deliverability, and access to advanced features like bulk WhatsApp broadcasts, chatbots, catalog sharing, and payment integrations.

2. Can I connect my existing WhatsApp Business number to the platform?

Absolutely. You can link your current WhatsApp Business Account (WABA) or register a new one through us, without losing your contacts, chat history, or customer data.

3. Do WhatsApp marketing messages need approval from Meta?

Yes. All marketing templates require Meta approval. However, Convertway offers a library of pre-approved WhatsApp message templates so you can launch campaigns instantly. Custom templates are usually approved within 30 minutes.

4. How is Convertway different from the regular WhatsApp Business app?

Unlike the free app, our platform offers WhatsApp automation, detailed analytics, multi-agent access, retargeting, and API-powered bulk messaging. You can also get the green verified tick for brand credibility and trust.

5. How does Convertway ensure high WhatsApp message deliverability?

We send campaigns via official WhatsApp API routes with intelligent retry logic and SMS fallback for failed deliveries, ensuring your promotional and transactional messages reach customers reliably.

6. Is it safe to send bulk WhatsApp messages without getting banned?

Yes. Using the official API keeps your account Meta-compliant so you can send thousands of WhatsApp messages per day without risking bans or spam flags.

7. Can I use WhatsApp for both marketing and customer support?

Yes. You can send promotional broadcasts, COD confirmation messages, abandoned cart reminders, and also manage two-way customer chats, all in one dashboard.

8. How can I track WhatsApp campaign performance and ROI?

Convertway’s analytics dashboard tracks delivery rates, open rates, click-through rates (CTR), and sales conversions, helping you measure the ROI of your WhatsApp marketing campaigns.

Turn Whatsapp Marketing into a Scalable Revenue Engine

Combine powerful segmentation, automation and analytics to turn your email list into a revenue engine.

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Easily Integrate the Tools You Already Use

Works seamlessly with your store, CRM, and marketing tools like Shopify and more, so your customer data and communication are always in sync.
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Build Your No-Code WhatsApp Chatbot in Just 5 Minutes

Automate Chats, 2X Team Efficiency and Effortlessly Drive Sales with WhatsApp Chatbot
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Frequently Asked Questions

Still have doubts? Here's everything we think you should know.
Why is SMS marketing important for my ecommerce business?
SMS marketing offers unmatched reach and deliverability. Unlike email, SMS messages are opened within minutes and don’t end up in spam folders. This makes it ideal for time-sensitive offers, transactional alerts, and customer engagement.
What’s the difference between promotional SMS and transactional SMS?
Promotional SMS: Used for marketing offers, discounts, or new product launches, typically sent during specific hours. Transactional SMS: Sent for critical updates like OTPs, order confirmations, or alerts, delivered instantly, 24/7.
How do SMS automation flows help?
SMS automation flows allow you to send messages based on triggers, such as abandoned carts, order updates, or customer birthdays. This ensures timely, personalized communication without manual intervention.
Can I integrate SMS marketing with my CRM or ecommerce platform?
Yes. Our SMS marketing tool integrates seamlessly with Shopify, WooCommerce, Magento, Zoho CRM, and other platforms so that you can manage contacts, trigger messages, and track results in one place.
What is SMS deliverability and how do you ensure high deliverability % and reach?
SMS deliverability refers to the percentage of messages that actually reach recipients’ phones. We use direct telecom routes, DLT-compliant sender IDs, and real-time monitoring to ensure your messages bypass spam filters and reach your audience instantly.
Is SMS marketing compliant with regulations in India?
Yes. We ensure all messages are sent via DLT-registered sender IDs and follow TRAI guidelines for timing, consent, and opt-out options — keeping your campaigns compliant.
How can I measure SMS campaign performance?
Our analytics dashboard shows delivery rates, open rates, click-through rates and conversion tracking so you can measure ROI and optimize future campaigns.
How quickly are SMS messages delivered?
Most SMS messages are delivered within seconds. Transactional messages like OTPs are prioritized for instant delivery, while promotional messages follow TRAI-approved time slots.