Why AI Voice Agents Are a More Effective Way to Run Broadcast Campaigns

Using traditional methods like SMS and email to alert customers about your sale may seem smart, but studies show emails get opened only 20–32% of the time, and even SMS often fails to engage customers meaningfully.

Here’s a real-world scenario: Tomorrow, your Black Friday sale is going live, and you want to update every single customer. You use traditional methods such as SMS, Email, and more, but here’s the problem: your customers receive hundreds of messages every day, and most go unseen.

Now suppose a customer opens your message but has a question: “Is my size available?” or “Does this offer apply to my favorite product?” They don’t get an immediate answer. The hesitation grows, intent fades, and your hard-earned sale slips away.

These channels just broadcast information. Customers may see the message, but doubts remain unanswered, and high-intent buyers often drop off without taking action.

This is the reality for D2C brands today. High call volumes aren’t a “support issue”—they’re a sign of buying intent. During peak hours, sale days, or outside business hours, teams struggle to keep up. Calls pile up, wait times grow, carts get abandoned, and revenue leaks without warning.

‍So, what can you do next?

Here’s where AI for customer support wins the game. Unlike triggered notifications, it can deliver context in real time. For example, it can answer questions like “Does this sale provide a discount on my favorite winter jacket?” at scale, serving thousands of customers simultaneously.

Even better, AI Voice Agents bring AI customer support features directly to sales calls. What once felt like operational pressure becomes a competitive advantage. D2C brands can stay available 24/7, reduce dependency on large support teams, and turn hesitation into confident conversions with AI Voice Agent Broadcasting.

Challenges Brands Experience in Handling High-Intent Buyers

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Every second matters when a buyer is prepared to buy but needs one last clarification. Customers don't wait for a company to react quickly; instead, they switch to a competitor.

“Intent is highest in a very short window. Miss it, and the conversion slips away automatically.”

This frequently occurs when a customer expresses curiosity but is unsure. What should have been a speedy sale becomes a wasted opportunity if you remain silent or respond slowly.

Why, therefore, do companies overlook these high-intent leads? Because of:

• Limited support availability during peak hours: As call volume increases, teams become overworked, leaving clients waiting.
  
  
• Slow outbound follow-ups after inquiries or checkout actions: Delays cause customers to move on.
  
  
• Over-reliance on manual call teams: It is impossible to reach everyone in real time, as human agents can handle only a limited number of calls at a time.

How AI Voice Agent Wins the Broadcasting Game

Traditional call centers aren’t built for today’s real-time customer expectations. An upgraded AI customer support system can handle thousands of calls at once, but only AI Voice Agent Broadcasting delivers consistency, accuracy, and human-like responsiveness. 

So, let’s take a closer look at how AI broadcasting can convert your calls. 

1. Instant, Automated Follow-Ups:

• Problem: When follow-ups are postponed, leads and abandoned carts disappear.

• How it Works: Following inquiries, checkouts, or drop-offs, the AI Voicebot automatically contacts clients.
  
  
• Benefit: By reaching high-intent consumers at the right time, conversions increase without the need for human calls.

2. Conversations Like Humans:

• Problem: Customers are irritated by robotic calls and are less engaged.
  
  
• How it Solves: A voicebot can engage in human-sounding conversations using natural language processing.
  
  
• Benefit: When customers feel heard and understood, their confidence in your brand grows.

3. Context-Aware Product Guidance:

• Problem: When customers have concerns regarding the suitability or use of a product, they pause.
  
  
• How It Resolves: Regarding ingredients, usage, or suitability, the AI Voicebot offers thorough, context-aware responses.
  
  
• Benefits: Reducing hesitancy, preventing abandoned carts, and helping consumers make confident purchasing decisions.

4. Proactive Engagement & Objection Handling:

• Problem: Hesitant buyers may leave without completing a purchase.
  
  
• How it Works: The Voicebot actively interacts with clients, responds to their concerns, and provides tailored discounts.
  
  
• Benefit: Converts indecision into action, turning warm leads into successful sales.

5. Multilingual Support & Auto-Switching:

• Problem: Customers may become confused or irritated due to language problems.
  
  
• How it Works: The AI Voicebot may switch between Hindi and English automatically during a call.
  
  
• Benefit: Boosts conversions among a variety of audiences and guarantees inclusive, seamless communication.

Convertway’s AI Voice Agent Broadcast Campaigns: Your 24×7 Sales Companion

Did you know that 60% of consumers prefer browsing on their phones late at night and shopping between 10 PM and 4 AM? Most businesses aren’t available at this time, but your brand can connect with customers exactly when they’re interested, inform them about your sale, or answer their doubts instantly.‍

But How? 

Convertway’s Voice AI for Business makes this possible and helps your business stand out while increasing conversions: 

• Outbound calls triggered by broadcast campaigns – reach thousands of customers at once.

• Conversational voice format – deliver campaign messages naturally, just like a human.
• Real-time answers to follow-up questions – sizes, offers, delivery, or returns handled instantly.

• Context-aware personalization – guide customers based on their history, preferences, or cart activity.

• Drives customers to action – nudges them toward purchase, signup, or revisiting your site.

The result? Every customer is reached, doubts are cleared instantly, and engagement skyrockets. No lead goes unnoticed, every opportunity is captured, and your sales increase, all without overloading your support team.

Wrapping Up

Picture a D2C skincare shopper browsing at 11:30 p.m. They add a product to their cart, pause, and wonder if it will actually suit their skin. A few seconds later, an AI Voice Agent Broadcast call comes in, calmly explaining the product, confirming delivery, and offering a small nudge to help them decide. The hesitation lifts, confidence kicks in, and the order is placed.

Moments like these happen every day. Customers don’t need more reminders. They need reassurance, right when doubt appears. Convertway helps your brand show up in those moments, staying available, human, and consistent even when teams are offline or demand spikes unexpectedly.

When buyers are ready but just need that final bit of clarity, AI Voice Agent Broadcasting becomes the friendly voice they were waiting for, always there, always helpful, and ready to turn intent into action.

FAQs:

1. How is AI used in broadcasting?

AI automates outbound calls, delivers human-like conversations, follows up instantly, handles objections, and engages high-intent customers at scale.

2. How to use AI to make sales calls?

Set up an AI Voice Agent with broadcast campaigns to trigger calls after enquiries, checkout, or abandoned carts, guiding customers toward purchase in real time.

3. How to make 100 sales calls a day?

With AI Voice Agents, you’re not limited to 100 calls a day, you can reach thousands of leads simultaneously, capturing every opportunity instantly without straining your team.

4. What is the best platform to create an AI agent?

Platforms like Convertway let you design intelligent voice agents with human-like conversations and automated follow-ups for your business.

5. Can AI agents make calls?

Yes, AI Voice Agents can make outbound calls, engage customers naturally, answer queries, and escalate complex cases to humans when needed.

6. How much do AI agents cost?

The cost of AI Voice Agents depends on factors like business size, call volume, and the features you need. For a customized plan that fits your requirements, reach out to Convertway and our team will guide you with pricing and solutions tailored to your business.